About Us
About Zeroclock
Zeroclock was founded in 2005 in Italy by Italian professionals specializing in information and communication technologies, as well as cybersecurity.
Since 2013, it has been headquartered in the United Arab Emirates in order to expand its operational area from Europe to the Middle East, Asia, and Africa, with offices in Italy, Oman, India, and Qatar.
The main components of our DNA are innovation, standardization, best practices, methodologies, an eye to operations, flexibility, client care and knowledge sharing,
About Zeroclock
- Started in Italy in 2005.
- Operating in Europe Middle East and Africa.
- Offices located in United Arab Emirates, Italy, Qatar, and Oman.
- Specializing in Systems Engineering and Information Security.
- Experienced supporting international enterprise customers and partners.
- Trusted and reliable partner.
- Multiple ISO certifications.
- On-shore and off-shore service provider.
- Multilingual dedicated team of professionals (including Arabic speakers).
- Focused on innovation.
- Sharing international expertise.
- Professionalism and strong skills.
- Respectful of clients needs, confidentiality, culture, identity, and objectives.
- Advanced quality products and services.
- Proven track record of success stories.
- Client satisfaction.
- Cost effective.
- Adaptability.
- Sustainability.
Certifications
- ISO 9001 – Quality Management
- ISO/IEC 27001 – Information Security Management
- ISO 21500 – Project Management
- ISO/IEC 20000 – Service Management
- ISO/IEC 12207 – Software Life Cycle Processes Management
- ISO 25010 – System/Software Quality Models Management
- ISO 12967 – Health Informatics Management
Code of Ethics
CONFIDENTIALITY
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current, and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing business services concerned. We extend the same standards to all our customers, suppliers, and associates.
ETHICS
We conduct our services ethically and honorably and expect our clients and suppliers to do the same. Our advice, strategic assistance, and methods imparted through our training take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
DUTY OF CARE
Our actions and advice always conform to the relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on human rights in the organizations we deal with, the local and wider environments, and the well-being of society at large.
CONFLICT OF INTERESTS
Due to the sensitive nature of our particular consultancy services, we generally try to avoid any dealings with competitor companies even after the cessation of services to our clients.
CONTRACTS
Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales, and deliverables. The quality of our services and the value of our support provide the only true basis for continuity. We always meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.
FEES
Our fees are very competitive, of high quality, tailored, and specialized services. As such, we do not generally offer arbitrary discounts; generally, a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions that accommodate our clients’ available budgets and timescales. Wherever possible we agree on our fees and the basis of charges clearly in advance so that we both can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
PAYMENTS
Our aim is to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to accommodate what is best for our clients. We make no attempt to charge interest on late fees, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.
INTELLECTUAL PROPERTY AND MORAL RIGHTS
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return, we respect the moral and intellectual copyright vested in our clients’ intellectual property.
QUALITY ASSURANCE
We maintain the quality of what we do through constant ongoing reviews with our clients, in all aims, activities, outcomes, and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. This consultancy has been accredited under a number of quality assurance schemes. Further details are available upon request. We have many ISO certifications and compliance to assure that quality level.
PROFESSIONAL CONDUCT
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give so that issues are never influenced by anything other than the best and proper interests of our clients.
EQUALITY AND DISCRIMINATION
We always strive to be fair and objective in our advice and actions, and we are never influenced by our decisions, actions, or recommendations by any discrimination.
