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About Us

About Zeroclock

Zeroclock was founded in 2005 in Italy by Italian professionals specializing in information and communication technologies, as well as cybersecurity.

Since 2013, it has been headquartered in the United Arab Emirates in order to expand its operational area from Europe to the Middle East, Asia, and Africa, with offices in Italy, Oman, India, and Qatar.

The main components of our DNA are innovation, standardization, best practices, methodologies, an eye to operations, flexibility, client care and knowledge sharing,

Zeroclock About Us

About Zeroclock

Certifications

Code of Ethics

CONFIDENTIALITY

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current, and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing business services concerned. We extend the same standards to all our customers, suppliers, and associates.

ETHICS

We conduct our services ethically and honorably and expect our clients and suppliers to do the same. Our advice, strategic assistance, and methods imparted through our training take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.

DUTY OF CARE

Our actions and advice always conform to the relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on human rights in the organizations we deal with, the local and wider environments, and the well-being of society at large.

CONFLICT OF INTERESTS

Due to the sensitive nature of our particular consultancy services, we generally try to avoid any dealings with competitor companies even after the cessation of services to our clients.

CONTRACTS

Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales, and deliverables. The quality of our services and the value of our support provide the only true basis for continuity. We always meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.

FEES

Our fees are very competitive, of high quality, tailored, and specialized services. As such, we do not generally offer arbitrary discounts; generally, a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions that accommodate our clients’ available budgets and timescales. Wherever possible we agree on our fees and the basis of charges clearly in advance so that we both can plan reliably for what lies ahead, and how it is to be achieved and financially justified.

PAYMENTS

Our aim is to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to accommodate what is best for our clients. We make no attempt to charge interest on late fees, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.

INTELLECTUAL PROPERTY AND MORAL RIGHTS

We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return, we respect the moral and intellectual copyright vested in our clients’ intellectual property.

QUALITY ASSURANCE

We maintain the quality of what we do through constant ongoing reviews with our clients, in all aims, activities, outcomes, and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. This consultancy has been accredited under a number of quality assurance schemes. Further details are available upon request. We have many ISO certifications and compliance to assure that quality level.

PROFESSIONAL CONDUCT

We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give so that issues are never influenced by anything other than the best and proper interests of our clients.

EQUALITY AND DISCRIMINATION

We always strive to be fair and objective in our advice and actions, and we are never influenced by our decisions, actions, or recommendations by any discrimination.