Zeroclock is an international group of companies based in MENA region.
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current, and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing business services concerned. We extend the same standards to all our customers, suppliers, and associates.
We conduct our services ethically and honorably and expect our clients and suppliers to do the same. Our advice, strategic assistance, and methods imparted through our training take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients and suppliers.
DUTY OF CARE
Our actions and advice always conform to the relevant law, and we believe that all businesses and organizations, including this consultancy, should avoid causing any adverse effect on human rights in the organizations we deal with, the local and wider environments, and the well-being of society at large.
CONFLICT OF INTERESTS
Due to the sensitive nature of our particular consultancy services, we generally try to avoid any dealings with competitor companies even after the cessation of services to our clients.
Our contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales, and deliverables. The quality of our services and the value of our support provide the only true basis for continuity. We always meet our clients’ contractual requirements, and particularly for situations where an external funding provider requires more official parameters and controls.
Our fees are very competitive, of high quality, tailored, and specialized services. As such, we do not generally offer arbitrary discounts; generally, a reduction in price is only enabled by reducing the level or extent of services to be delivered. That said, we always try to propose solutions that accommodate our clients’ available budgets and timescales. Wherever possible we agree on our fees and the basis of charges clearly in advance so that we both can plan reliably for what lies ahead, and how it is to be achieved and financially justified.
Our aim is to be as flexible as possible in the way that our services are charged. Some clients prefer fixed project fees; others are happier with retainers, and we try to accommodate what is best for our clients. We make no attempt to charge interest on late fees, so we expect payments to be made when agreed. Our terms are generally net monthly in arrears.
INTELLECTUAL PROPERTY AND MORAL RIGHTS
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return, we respect the moral and intellectual copyright vested in our clients’ intellectual property.
We maintain the quality of what we do through constant ongoing reviews with our clients, in all aims, activities, outcomes, and the cost-effectiveness of every activity. We encourage regular review meetings and provide regular progress reports. This consultancy has been accredited under a number of quality assurance schemes. Further details are available upon request. We have many ISO certifications and compliance to assure that quality level.
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgment and any recommendations that we give so that issues are never influenced by anything other than the best and proper interests of our clients.
EQUALITY AND DISCRIMINATION
We always strive to be fair and objective in our advice and actions, and we are never influenced by our decisions, actions, or recommendations by any discrimination.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information, or social security number. You may, however, visit our site anonymously.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs).
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
- To improve customer service (your information helps us to more effectively respond to your customer service request and support needs).
- To process transactions.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey, or other site feature.
- To send periodic emails.
The email address you provide for order processing may be used to send your information and updates pertaining to your order, in addition to receiving occasional company news, updates, products or services related information, etc.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
Yes, cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
TERMS AND CONDITIONS
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.zeroclock.com/terms-of-use/