MODEL

End-user Experience Monitoring
How the enterprise user or business customer is experiencing the quality with which an application is executing user-defined transactions (i.e., sequences of user activities and system responses that are perceived by the user to be a single, logical unit of work; this only rarely corresponds to a transaction or logical unit of work in the traditional sense of a consistent change of database state).

Some technology competencies:

• Oracle Real User Experience Insight
  
• Oracle Enterprise Manager Grid Control
• CA Wily Customer Experience Manager (CEM)

User-defined Transaction Profiling
Follow a user-defined transaction as it traverses the application stack and infrastructure elements that support the application.

Some technology competencies:

• Oracle Composite Application Monitor and Modeller (CAMM)
• Oracle Application Diagnostics for Java (AD4J)
  
• CA Wily Customer Experience Manager (CEM)
• CA Wily Introscope
   

Application Component Discovery and Modeling
Ddiscover what software and hardware components are exercised as user-defined transactions are executed, and how those components are related to one another, in so far as they support user-defined transaction execution paths.

Some technology competencies:

•   Oracle Composite Application Monitor and Modeller (CAMM)
• Oracle Application Diagnostics for Java (AD4J)
• Oracle Enterprise Manager Grid Control (EMGC) 
  
• CA Wily Customer Experience Manager (CEM)
• CA Wily Introscope
• CA CMDB
    

Application Component Deep-Dive Monitoring
Effective diagnosis of performance problems frequently involves "looking under the covers" of the critical elements that hold a modern, highly modular application stack together; such elements include database management systems, application server middleware, message-oriented middleware, off-the-shelf application stack frameworks and even some aspects of the network infrastructure. (i.e. byte code instrumentation for example, of deep-dive monitoring for application servers.)

Some technology competencies:

• Oracle Composite Application Monitor and Modeller (CAMM)
• Oracle Application Diagnostics for Java (AD4J)
  
• Oracle Enterprise Manager Grid Control (EMGC)
  
• CA Wily Customer Experience Manager (CEM)
• CA Wily Introscope

Application Performance Management Database
An examination of accumulating end-user experience monitoring data determines that a response time slowdown is accelerating, and will soon hit a key customer's threshold of consciousness as he or she continues in the execution of a series of user-defined transactions.

Some technology competencies:

• Repository component of Oracle Enterprise Manager Grid Control (EMGC)
• SmartStor component of the CA Wily Introscope

SERVICES

• Specific Platforms Implementation Services (i.e. CA, Oracle, ...)
• Consulting Services
  • Application Performance Triage - Rapid root-cause diagnosis of critical performance problems
  • Network Performance Realization - Performance assurance for strategic IT projects
  • Specific Platform Strategic Assessment and Roadmap - Strategic guidance for continuous improvement
• Managed Services